E-commerce/Shopify Manager | WordPress | SEO | Customer Support
Over 5 years of experience in the BPO industry and more than 3 years as freelance eCommerce Manager.
I bring experience combining virtual support, sales, customer service, SEO, SMM, website maintenance & support, market research and other administrative responsibilities with technical background. Trained in customer service and online marketing with experience in Shopify other e-Commerce websites using WordPress and associated plug-ins. I have worked on my own and as part of a team. I am more than willing to delve into other areas if needed, as I enjoy learning about a variety of subjects.
I understand what it is like to have to worry about running your business as well as working in your business. I can help you with your daily work and free up your time so that you can focus on your core business.
The areas I’d like to help you with are:
- Virtual Assistant – I can be the third hand that you needed but never though existed. I can help you with a lot of stuffs, small things that gets in your way in managing your business, even the bigger ones like supporting and administering your website.
- Customer Service – Phone, Email and Chat Support. Provide an excellent service and customer satisfaction is always my priority, after all we are customers too in different ways.
- Social Media Management – Social media strategy and planning. Social media calendars. Research. scheduling, image design, message monitoring, social media reports.
- Web Management – Planning, Designing, Testing. Security. Support. I focus on WordPress websites. I support websites that are fast, secure, and easy to manage. Every site I produce is designed to fit your individual needs. I make sure that the product meets the required quality standards including reliability, security, usability and performance.
- Shopify / eCommerce – Set-up. Product listings. Order fulfillment. Customer Support. Graphic design and support.
- Admin Responsibilities – End to end project management. Research. Data Entry. Lead Generation.
- SEO – On/off page SEO, keyword research, optimization, link building.
Tools I am skilled in include:
- Adobe Photoshop
- Zoho Desk
- MS Project, Word, Excel
- Google Docs, Google Drive, Google Analytics
My project experience ranges from large scale multi-national projects to small startups and solo entrepreneurs. I also have significant experience in managing third party contractors and remote project teams.
Please let me know if I can help you.